Virgin Media Community

[vinny33]

Hi All, 

I too have had this email today, which it seems loads and loads of people are getting.

My question is if I change my virgin media sign in password, will this resolve the issue? 

Im not I.T. savvy so any advice would me most welcome

[用心棒 · Accepted solution]

If the password quoted by the miscreant:

• is currently in use then yes it should be changed; if you believe the account may have been compromised then follow the advice here, My Virgin media email has been hacked | Virgin Media Help
• is used elsewhere then update it to a unique password that is just to be used with that service

FYI: Virgin Media's password policy has changed allowing for complex longer passwords. If appropriate, do consider taking advantage of this change.

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[vinny33]

Thank you for the information on the above subject, ive have changed my password etc

[Tom_W1]

Hi @vinny33 thanks for your post here although we're sorry to hear of the concerns you've raised.

As @用心棒 has mentioned, the best thing to do is reset your password to a brand new unused one and this should resolved these issues as outlined here.

If you do need any further help, please don't hesitate to let us know!
Many thanks