Hi, I was checking my credit report recently when I noticed a virgin media account open in my name at an address I have previously lived at. The account have been defaulted and is killing my credit score. I have called virgin media, and they told me there is nothing they could do for me and I should raised a dispute with the credit referencing agency. What I did but they came back to me saying Virgin media confirm the information is correct. I don’t know how that’s possible as I have never in my life used virgin media. And do they not request proof of Id from their clients? Also I don’t know what to do to get this corrected. I worked so hard to build my credit score. Help please!!!!