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Dhs193
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A device using your internet connection may be infected with malware

How we found the problem

To protect our customers, we work with a number of not-for-profit organisations that gather information about internet connections that appear to be at risk of things like malware infections. On 22 August 2020, one detected that conficker , a piece of malware, was present on a device using your internet connection.

we think the problem could be our CCTV Dvr box but can’t do any scan on that

any idea’s guys

 

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goslow
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Re: A device using your internet connection may be infected with malware

How did you come to receive this warning information? Email, letter ... ?

Conficker was a piece of malware from 2008 and targeted Windows systems so unlikely to be on a security DVR (unless it is actually Windows-based).

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Dhs193
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Re: A device using your internet connection may be infected with malware

Received a email from Virgin Media yesterday.Had problems with the wifi on Saturday into Sunday so disconnected the wifi from the hub to the dvr box Sunday morning and all has been ok with the wifi since.
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goslow
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Re: A device using your internet connection may be infected with malware

The things you are describing could be linked in some way but may well not be.

Firstly, VM can/does send out such info. but are you sure the email is a genuine one - e.g. does it contain personally identifiable information that only VM might know about you e.g. addresses you by name, might contain your VM account no. etc. etc. rather than 'Dear Customer' etc.

Then, is your DVR system based on any Windows type of technology? If it is old it might use some kind of embedded version of Windows but not that likely. If not, then the issue is more likely to be another device. What is the make/model of your DVR device? Your DVR may possibly be generating some other kind of unwanted network traffic.

Finally, are any of your other devices using older operating systems such as Windows XP or Windows Vista?

VM forum team may be able to check if you have been issued with an official malware warning.

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goslow
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Re: A device using your internet connection may be infected with malware

And after searching the forums for similar topics, there seem to have been quite a few in recent years along similar lines, some of which have produced some rather ... 'heated' discussions!

Based on those past posts, the 'conficker' warning may actually refer to 'conficker-like' behaviour so may not be a case of simply seeking out Windows-related devices. Also may refer to a device temporarily logged onto a guest network based on past topics, for example.

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