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08001836411 legit or scam?

Joining in

Received call on mobile (non Virgin) from a woman of ,I guess, eastern origin.  Expected it to be a scam call but she appeared to know just how long I had been with Virgin.  Managed to make out she was talking about my internet account I think, but asked for the information to be sent to me via email.  The reply was that they did not operate that way and left me to have a good day.  If this is not a scam, why can I not be contacted by email?



[MOD EDIT: Subject title changed for clarity]


Very Insightful Person
Very Insightful Person

VM never use email to communicate with customers. 

There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

Forum Team
Forum Team

Hi @malandrab


Good morning and thanks for posting on our community forum!


I can confirm that this is a genuine Virgin Media number used for sales purposes.


If you wish to be removed from our marketing, you can do this by heading over to this link 



Forum Team

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If this was a marketing call, what was being offered; as I have no idea?

Hi @malandrab,

Unfortunately, we wouldn't be able to confirm what this call was for, or offering - deals are selective and dedicated to you and tend to relate to your existing package. The team will attempt to call you back, or alternatively, you can speak with our Care Team directly to look into this, by calling 0345 454 1111.


Reece - Forum Team

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