Virgin Media Community

[Neelio]

I had a text from 07800 002204 which appears genuine reading other boards, but I have now had one from the above & a little suspicious given the wording in the text.

"Hi this is Virgin Media

You an appointment for install tomorrow.

Please reply YES to confirm.

To reschedule or cancel please call 0345 454 1111"

I know the 0345 number is correct but the "you an appointment" just seems off.  Anyone had anything similar or had that number text?

Thanks.

[Lisa_CC]

Hi Neelio,

We don't have a complete list of all the mobile numbers that our Install Field support Team uses so I'm unable to confirm however I've had a look at your account and can see that you have very recently been installed. Did the text coincide with your install date? 

The text doesn't look very professional due to the grammar and we'll need to look into this as we wouldn't want our customers to miss installs for this reason if it was from us. If you are ever in doubt about any communication regarding your account or Virgin Media services, you can check your online account and can always call us on  0345 454 1111.

Regards,

Lisa