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jura
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0330 303 5339 -- scam call?

I received a call from the number 0330 303 5339 today who claimed they were from Virgin Media and asked for my password. I did not give them my password.

Is this a valid Virgin Media number, or is it a scam?

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Forum Team
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Re: 0330 303 5339 -- scam call?

Hi there Jura, 

 

Thanks for popping by - we have tested that number and it connects back to us; if you dial it back it will put you in a queue to chat to an agent.

 

Sorry if we made you feel like it was a scam call - when we do call you, we will always ask you for your name and characters of your memorable word/password for security so we can confirm who we are chatting with and chat freely with you. 

 

You are of course under no obligation to speak with us if you do not feel comfortable. 

 

Cheers ^Katie

Katie - Forum Team


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Aaron2
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Re: 0330 303 5339 -- scam call?

I just dialled the number and it does appear to be from Virgin, however it says they're closed so it could well be Sales. However I've personally never seen the number so it could well be spoofed. For reassurance you could always call 150 rom the landline or dial directly to speak to an agent who can check if it was indeed Virgin.


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I work for Virgin Media - but all opinions posted here are my own
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Tudor
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Re: 0330 303 5339 -- scam call?

Do NOT assume that the number displayed on caller ID is a legitimate caller. It is so easy to spoof caller ID, just ask all those bank customers who have lost money. 


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2