Virgin Media Community

[kieranj86]

Hi their i signed up on the 14th of march for broadband and phone and still have not had my welcome email or heard anything about my order.

[Christy_D]

Hi there

Please let me take a look for you

I’ll pop over a private message to take a few details 

Thanks

Christy

[kieranj86]

Can anyone help me please I signed up on the 14th of march for broadband and phone and haven't received my welcome email. I have been on the community and asked why this is and I was told the order did not go through as their is already an active account at the address but the account is for the letting agents downstairs and I'm the flat above. They are listed as 2 different properties and i have explained this and now I'm struggling to get anymore information and not getting any replies to the emails I have sent. Thanks

[VM-Jon · Accepted solution]

Hi there,

please can i ask if you responded to Christy ? If so he will be able to resolve this for you but it will take around 48hrs, mon-fri..

thank you

Jon

[Ayisha_B]

@kieranj86,

I'm just checking in with you to see if this has progressed any further?

If you still need help, please let me know. 

Thanks

[kieranj86]

All sorted thankyou

[Jodi_S]

Many thanks for the update kieranj86, 

Glad to hear everything has been resolved for you now. 

If you need any further assistance in the future, please come back to us through this channel. 

Kind regards Jodi.