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rachael-3
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wall socket

I've just received my box and cables to set up my broadband. I am a new customer. When I opened the box the cable that goes in the back of the box and then connects to the wall socket, there isn't anywhere for me to connect the cable to the wall socket. I just have an old wall socket that has an old wire running through it. How can I contact someone to come and fit the correct wall socket please.

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-tony-
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Re: wall socket

post some pictures - if the cable is there maybe someone has removed the isolator which matters not as you have been sent an isolator cable

if the cable you have has a connector on it you need one of these

https://www.diy.com/departments/tristar-data-cable-coupler/571706_BQ.prd

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Tony
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Tom_F
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Re: wall socket

Hi rachael-3, thanks for getting in touch.

 

Sorry to hear you've had some issues setting up the broadband. I'd hope this has been resolved by now? If you still need help with it though please send me a PM confirming your account number and I'll get back to you asap. 

 

Tom 

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