Virgin Media Community

[johnspark]

hi, i have this annoying problem just got  a Virgin router installed to my house with virgin tv box 

and i have ethernet cable running from my house to end of the garden where i i have another router connected in bridge mode 

so when i connect the ethernet cable to the virgim hub all wifi stops working in the house there is signal on our devices like phonenes and tablets but no internet availability only exception to this is the virgin tv box  tv box gives a warning on the tv screen saying there is no connection to the virgin hub 

but when i disconnect the ethernet cable everthing works fine .

can anyone help me please ......

[Z92]

Sounds like a conflict. 

I assume the Virgin hub is in router mode, not modem mode? 

Are you sure the additional router is in bridge mode? Make sure it has requested an IP address from the Virgin router and not decided upon one itself. 

[-tony-]

as above - in simple terms - turn off DHCP on the other router and change its ip address to anything other than 192.168.0.1 - best to give the last digit a highish number so its outside the range of you other device 99 or 100 is usually ok

[johnspark]

hi thanks for ur reply but yes the other router is defo in bridge mode DHCP is turned off and given a static ip address from the ip address pool

i dont know what else can cause this problem

[johnspark]

Hello user Z92 yes the virgin hub is in router mode as we need the wifi for the house and virgin tv box