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virgin media wall socket

char_roo
Joining in

on ‎19-07-2022 10:24

i have received my box and i was setting it up and i realised i dont have a virgin media wall socket in my house, is there anyway i can get the internet without having to connect a cable?

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3 REPLIES 3

Tudor
Very Insightful Person
Very Insightful Person

on ‎19-07-2022 11:10

No. Try tracing the wire from the outside omnibox, if no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
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char_roo
Joining in
In response to Tudor

on ‎19-07-2022 16:52

i dont know what any of that means

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goslow
Alessandro Volta
In response to char_roo

‎19-07-2022 17:17 - edited ‎19-07-2022 17:18

@char_roo wrote:

i dont know what any of that means

Look on the outside of your property for a plastic wall box with VM branding or branding from one of the earlier cable TV companies. Usually they are grey or brown in colour.

If you can find one, follow any cables into your property and see where they go to.

Sometimes the VM connection is via a trailing lead inside the home, rather than a wall box.

Sometimes previous cables/boxes have been cut out and removed by previous residents or installers such as Sky, in which case you will need one installing.

If you do have no connection, phone in and request a technician installs the connection for you. (Should be FOC if you are a new customer and do not have a socket)

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