Hi,
I have just returned to VM after 3 years. I signed up and was informed that my self installation pack would come and a 10m push fit cable would come separately. The pack was delivered but no 10m cable materialised. I contacted the VM representative(Rep) and she confirmed it had been ordered. 3 weeks go by and nothing, I tried to contact the Rep on her VM mobile and she would not return my calls (must have got her commission and is not bothered any long).
I then go on "chat" and they saw the ordered cable and it was stuck in the system. Chat offered me an engineer, which I wish I had taken but refused the offer so not to waste the engineers time and at this stage the cable could be ordered. The Chat then gave me an order number 44540148 and after a further 2 weeks nothing was delivered.
After a further week I called VM spend 2 hours on the phone passing to department to department and was eventually passed to technical. I went through the rigmarole of the passed 5 weeks to be told by technical "VM do not provide 10m cables and I will give you £15 to buy a cable".
As of today I have been looking for a cable on various web sites and now I have read that you should only use a cable provided by VM.
Is this correct about the cable?
If I can buy a push fit cable, where can I buy it from as I have no intensions of paying £99 for a engineer to make a cable
Any help would be appreciated, thank you!
As you can tell my experience with VM is very very disappointing and needs to be looked at and please do not blame the COIVD situation as everyone else is coping.
Here ends my rant.....