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virgin media gig1 available in my postcode, just not at my address

Joining in

Hi I recently moved to an area with virgin media just down the street. I typed in my postcode and it said that I can get up to Gig1. I tried to find my address from the list but it's not there... It's annoying as the BT connection in the area is bad and there won't be any other fibre providers in the area at all because Virgin media is here already. Seems that our little street was forgotten about?

Could anyone shine some light on this! Thanks 



Was your home a newer built property or one built after the VM service was deployed ?

What is the situation on the VM availability checker for the properties each side of yours on the same side of the street ?

Joining in

Hmm, not sure. I think so?

All the houses look like they were built around the same time, but some look different to others so im  not sure.

Hi miaastrid03,

Thank you for your post and welcome to the community. 

I'm very sorry for any issue with finding this information. 

I am happy to look into this for you. 

I will private message you now.