I am looking for confitmation that the BQM graph attached shows there is a problem with my service.
I play playstation online with a wired connection and it is unplayable most of the time. I have called Virgin many times during the past year but nothing has been resolved. An engineer did visit and disconnected one of the outputs (I've only ever used one) and it's still terrible for most of the day.
Is it possible to leave my contract without penalty due to the service being so poor?
Thanks for your post and welcome to the forums. It's great having you on board with us in the Community.
I'm sorry to see you are having some congestion issues. I have checked the account and there is nothing raised for this yet however looking at the cable, I can indeed see there is a high amount of congestion.
I have raised this with the networks team for them to look in to this and get a fault raised for you.
In the meantime, the Hub itself is looking good in terms of power levels so nothing there that needs to be resolved. If you're not already, connect via an ethernet cable to give yourself the best possible connection.
One of the times I spoke to someone on the phone they did say there was a congestion issue but it's clear nothing was done about it. Will I be kept up to date with the fault that will be raised? Is it likely to get fixed?
Hopefully this gets fixed fast but just so you are aware congestion can take a long time to fully fix as it can involve a lot of work to the network ect if ever sadly you might have a long long wait if others are anything to go by