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kellym1
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v6 box stuck on welcome

hi all,got the new v6 box yesterday,after 6 hours off faffing around reebooting it finally worked,but now all day today trying to ring them and being cut off,its just stuck on welcome again,does a cycle of download sign in middle of tv screen but then back to welcome?

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jbrennand
Alessandro Volta
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Re: v6 box stuck on welcome

Did you call in to "activate" the box?
If not do so, if you did, call in again it can sometimes "not happen".

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John
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My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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kellym1
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Re: v6 box stuck on welcome

yes,it worked yesterday but today nothing but the welcome screen and downloading over and over

 

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jbrennand
Alessandro Volta
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Re: v6 box stuck on welcome

Could try a reset and see if it helps.
Turn the V6 off with the " rocker "switch at the back of the box unplug for 5 minutes. Plug it in again. Then, hold the + and standby buttons (on the front of the V6) together simultaneously and then turn the box on with rocker switch, keep the buttons pressed, and wait till you see the welcome screen appear on the TV - then release the buttons.

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John
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My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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kellym1
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Re: v6 box stuck on welcome

thanks,tried everything,engineer coming in 4 days,seems a common fault looking at other posts
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