on 26-07-2022 13:58
upgraded our contract as it was at the end of life and were sent a new hub 4,
so new hub 4 came today,followed instructions and its just sat with red light on no connection.
starts off white flashing then goes red after a few minutes.
left it a few hours no change,rebooted same.
logged into hub interface and it goes thru a series of errors looking like its trying to connect to VM,
Requesting CM IP address
contacted the 0800 number,person on end said she activated the package and should be on now,well its been a while and nothing still sat with red light on.
on 26-07-2022 14:23
Try your hub3 and if it works then the hub4 has not been activated.
on 26-07-2022 14:48
tried hub 3 no network,cant even connect to it via the 192 address,
hub 4 plugged back in same as before only connect via 192 address.
having to use mobile as tether at the moment.
on 26-07-2022 14:54
Thanks for your post.
Sorry to hear about the issue with activation your new hub.
So I can take a look at this and see what is causing the issue.
If you don't mind, I will need to send you a private message to pass security.
If you can check the purple envelope top right of your screen that would be great.
on 26-07-2022 14:55
on 26-07-2022 15:44
Can I just ask is the Hub3 still able to connect fastboy?
26-07-2022 15:45 - edited 26-07-2022 15:45
no it isnt
would you like me to try again with hub 3?
on 26-07-2022 18:12
still no internet
rebooted several times
hub 3 doesnt work
hub 4 wont register..
what a farce,
on 26-07-2022 19:20
all sorted 🙂
got back in touch with VM,nice lady on the other end said the other person had tried to activate the old hub 3 not the hub 4...good job i didnt just sit on my ass waiting for the engineer they had booked,
she asked for mac address and did it right there and then,hub updated and 10 mins later all working 1tb down and 60 up.
on 27-07-2022 10:18
Sorry for the delay in replying.
I have just checked the Hub and can see its connected now and showing online.
How are things from your side?