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GusMack
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upgraded from hub 3 to hub 4 1gb Speed issues

hi,

i upgraded from 350 to 1gb. I got the hub 4 in the box but no additional cables so i used the cables i had from the hub 3 (this is the isolator cable and the connector cable as seen in the virgin installation video).

My speeds are all over the place (Download right now is is 337.22 Mbps  Upload 49.22 Mbps)

Speed test from my RouterSpeed test from my Router
 

 

 

 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
So I called virgin customer services last night (literally an hour conversation which i was mostly on hold) to be told theres nothing wrong with the hub 3 cables so they wont send them out and I should get full speed in 1 week by the 16/05/21 as it takes the hub 4 1 week to "adjust" so essentially im paying for 1gb when im getting speeds roughly less than what i had before.
 

To get straight to the point the speeds im gettin are shocking.

i have the hub in modem mode connected with a cat 8 cable to a tp-link.Archer AX11000 Tri-Band Gaming Router.

Whats happening? does it take a week to normalise? anyone else had this issue?

 

Gus

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Andrew-G
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Re: upgraded from hub 3 to hub 4 1gb Speed issues

On the topic of "bedding in", you've been fed a load of bull droppings.  There's no optimisation that occurs with a new cable connection.  Chances are that the noise or power levels are out.  They may have been marginal before, and the greater demands of higher speed has pushed them over the edge.  Probably needs a technician visit to check things out.

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GusMack
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Re: upgraded from hub 3 to hub 4 1gb Speed issues

lol yeah thats what i thought.

Nothing is ever simple these days

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GusMack
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Re: upgraded from hub 3 to hub 4 1gb Speed issues

Can anyone at virgin help with this issue?

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Kath_F
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Re: upgraded from hub 3 to hub 4 1gb Speed issues

Hi GusMack, 

Thanks for your post and apologies to hear the upgrade hasn't gone to plan in terms of the speeds. 

I have checked the Hub stats today and can see the downstream power levels are low. They are in spec but only just so I would like to arrange for an engineer to come to take a look at this for you. I just need to confirm the address to ensure we are booking the visit on the correct account. 


I have sent you a private message regarding this. Just click on the little plum envelope at the top right hand side of the page to access your inbox.


Thanks,

Kath_F
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GusMack
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Re: upgraded from hub 3 to hub 4 1gb Speed issues

Thanks for your reply i have pm'd you

 

 

 

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BrianY
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Message 7 of 15
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Re: upgraded from hub 3 to hub 4 1gb Speed issues

The cat8 cable spec to me is a bit over the top, cat6e to me is more than adequate.
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Kath_F
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Re: upgraded from hub 3 to hub 4 1gb Speed issues

Hi GusMack, 

Thanks for coming back to me on this via private message.

I have booked you in for the next available appointment. We cannot confirm the appointment time slot publicly, so to view this please sign in to My Virgin Media here: My VM


If the appointment is unsuitable or if anyone living at your property has tested positive for Coronavirus, has been asked to self-isolate or has flu-like symptoms then please reschedule the appointment on the same link. 


Lets us know how the appointment goes. 


Take care.
 

Kath_F
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GusMack
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Message 9 of 15
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Re: upgraded from hub 3 to hub 4 1gb Speed issues

will using a cat 8 cable slow my broadband speed down if plugged directly into my router?

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BrianY
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Re: upgraded from hub 3 to hub 4 1gb Speed issues

You are one of the first people using cat8, cat6e/7 are plenty adequate for what you are using it for.
Ethernet Speed Comparison
Category Standard Bandwidth Max Data Rate Shielding
Cat5e 100MHz (up to 350) 1000Mbps UTP or STP
Cat6 250MHz (up to 550) 1000Mbps UTP or STP
Cat6A 500MHz (up to 550) 10Gbps UTP or STP
Cat7 600MHz 10Gbps Shielded only
Cat8 2000MHz 25Gbps or 40Gbps Shielded only
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