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chrisdan1
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Message 1 of 27
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underground cable repair cost

How much will virgin charge me to reconnect/repair an underground broadband/telephone cable in my garden that i accidentally damaged (cut with spade) while digging to install my new fence?

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Anonymous
Not applicable
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Message 2 of 27
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Re: underground cable repair cost

… I did the same on my front lawn … phoned them … was polite and explained the situation .. came next day and re-joined it … at no extra cost! … ZvnK ...
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chrisdan1
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Message 3 of 27
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Re: underground cable repair cost

thanks for that , was this recently as maybe the policy has changed, also i am on 200meg broadband would it be a more expensive cable to fix ie fibre optic?

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chrisdan1
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Message 4 of 27
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vm external cable damaged

has anyone been charged for repair when they accidentally damaged their vm cable between street and house (200 meg service) fibre optic?

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LittleMick73
Wise owl
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Message 5 of 27
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Re: vm external cable damaged

Hi Unfortunately if it's a non fault issue there will be a charge for it, so everyone that has to have an engineer attend under those circumstances has to pay, a lesson in being more careful in future.Regards Micky
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chenks
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Message 6 of 27
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Re: vm external cable damaged

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chenks
Community elder
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Message 7 of 27
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Re: underground cable repair cost

the standard fee for any chargeable job is £99.
if virgin deem it chargeable then that will be the cost.

either way, you need to phone it in as a fault, and explain what the fault is and why it's a fault.
they will then know what is required to fix it.

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Roger_Gooner
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Message 8 of 27
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Re: underground cable repair cost

I don't see how it's a fault if a hidden cable is damaged.

--
Hub 3.0, TP-Link Archer C8, TP-Link TL-SG1008D 8-port gigabit switch, V6
My Broadband Ping - Roger's VM Broadband Connection
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chenks
Community elder
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Message 9 of 27
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Re: underground cable repair cost


@Roger_Gooner wrote:

I don't see how it's a fault if a hidden cable is damaged.


well it's a fault in that the service is no longer working.

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jbrennand
Alessandro Volta
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Message 10 of 27
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Re: underground cable repair cost

I think Roger is right - if VM dont want to have damaged cables when running under a garden - they should protect them in tubing. I thought they "used" to do that?

--------------------
John
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My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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