on 18-10-2022 16:50
My main concern is that the sales team are not understanding the issue we are having as they recently told me that they are going to send an engineer out to see if they supply to that area and will be in touch within 10 days to let me know. However, as you can see above our issue is different and is not a matter of if they supply to that area. This has also been carried out and they got back to me and said Virgin Media was not currently in the area and can take up to 18 months to be available. This is clearly not the case.
Can you please respond to help with this issue.
Thank you,
on 18-10-2022 17:31
Hello ryanjohnston
Apologies for the problem getting services looked into for your property. We appreciate you taking the time to raise this via the forums and welcome to the community.
We would recommend speaking to our sales team on 0800 183 1234 who will be able to arrange for a 'spotter' to go out to the property and check on it's serviceability. It's not unusual to have these types of issues when a former property has been changed in to flats for example and is now a 21a and 21b not showing as being serviceable.
Rob
on 19-10-2022 12:03
Hi Rob,
Thank you for your reply. A person has apparently went out over a month ago to check on services but I have heard nothing since. Your sales team said another person was going to head out in the next ten days.
Are you able to look into this? It's proving very difficult to get any clarity on this issue.
Thank you,
on 21-10-2022 16:57
Hi @ryanjohnston thanks for your reply, I can appreciate your comments and frustrations here.
Please allow me to send you a PM so I can look into this further for you.
Kindly expect this to arrive shortly and respond directly when you can!
Many thanks