Menu
Reply
alkis
  • 5
  • 0
  • 0
Tuning in
193 Views
Message 1 of 3
Flag for a moderator

unable to contact and cancel installation/order

I had my fibre broadband installation postponed 2-3 times and the engineer not showing up in one occasion. So I want to cancel my order completely. I was in a que for 45min to what I believed was the correct department, I was told I will be transferred and after additional 45min the line hung up. I am now waiting in the que again for 50min.

This is just ridiculous. Can someone from the forum help? Is it possible to get a call back?

 

To add to the frustration I received an email that I cancelled an appointment in less than 24h and will be charged which is not accurate as i have actually never cancelled any of the appointments.

0 Kudos
Reply
Z92
  • 2.45K
  • 202
  • 390
Problem sorter
146 Views
Message 2 of 3
Flag for a moderator

Re: unable to contact and cancel installation/order

If you dont' want to ring in you can use the text messaging service, or more ideally, send them a recorded delivery letter. 

0 Kudos
Reply
jpeg1
  • 4.76K
  • 262
  • 769
Superstar
135 Views
Message 3 of 3
Flag for a moderator

Re: unable to contact and cancel installation/order

It will take less time to write a letter than to hold on the phone. The correct address is in your contract. 

0 Kudos
Reply