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still waiting for broadband to be fixed!

Hi there,

Me and my friends have been living in our new property since the 21st of March and have still not had our broadband fixed. we have had an engineer and a technician sent out to the property and both said that our external cables need changed. Its coming up to two months and we are still have no idea whats going on with it. We were told that its a two man job and that the department that handles it is closed, what are we meant to do as we need the broadband for. work as we are all working from home!

Thanks

Jack  

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Message 2 of 6
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Re: still waiting for broadband to be fixed!

Tether to WiFi on a 4g mobile.

Depending on when/how the contract started you might be due for compensation. 

 

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Re: still waiting for broadband to be fixed!

Im doing that just now.

But it is not enough for my work.

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Message 4 of 6
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Re: still waiting for broadband to be fixed!

Problem is outside cable is a contractor and not VM, so nobody knows when they are going to turn up !

What do you mean 4G dongle is not enough? 

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Re: still waiting for broadband to be fixed!

Hi jackash15,

thanks for using the forums to get this issue looked into, I am sorry you're having some issues with your internet in your area.

Can I ask you to just check this link to check the service status in your area, let me know what it says.

Thanks

Megan_L

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Re: still waiting for broadband to be fixed!

Megan_L

How can they do a service check? 

They have already said they have no connection! 

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