Menu
Reply
theGamble33
  • 2
  • 0
  • 0
Joining in
145 Views
Message 1 of 5
Flag for a moderator

splitter conection

Received my quick start pack Yesterday and the new connections are not long enough to go from the box on the wall over to the other side if the room where my TV is.

Can I buy a longer cable that fits both connections?

0 Kudos
Reply
Z92
  • 2.45K
  • 202
  • 390
Problem sorter
135 Views
Message 2 of 5
Flag for a moderator

Re: splitter conection

No, but you can request an engineer to come out and make the appropriate modifications for you.

theGamble33
  • 2
  • 0
  • 0
Joining in
131 Views
Message 3 of 5
Flag for a moderator

Re: splitter conection

I have one booked, just thought I could save myself some money and sort it myself.

0 Kudos
Reply
Z92
  • 2.45K
  • 202
  • 390
Problem sorter
125 Views
Message 4 of 5
Flag for a moderator

Re: splitter conection

The engineer should be free to fix a non-working QuickStart installation, if they are charging for this I'd cancel the engineer and ring back, or argue the charge.

Don't say you want a longer cable, they'll charge for that, say it's non-working, which is correct as it's not where you want it.

Now if you decide to change your setup again in a few months I would agree the charge would be applicable then.

 

Corey_C
  • 3.9K
  • 214
  • 323
Forum Team
Forum Team
54 Views
Message 5 of 5
Flag for a moderator

Re: splitter conection

Thanks for your post and welcome to the Community Forums, theGamble33,

 

It would be best to have an engineer do it for you. Glad to hear an appointment is already booked. Don't forget you can view and manage your appointments online here: https://www.virginmedia.com/help/virgin-media-manage-engineer-appointment

 

Cheers,

Corey C

0 Kudos
Reply