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set up

Vita2805
Joining in

on ‎21-10-2022 17:25

Today I got a router from a courier, but I don't have a Wall socket, I've never had internet in the house, I don't know how to connect

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japitts
Very Insightful Person
Very Insightful Person

on ‎21-10-2022 18:09

Having a QuickStart setup usually means there's been VM service at your address in the past, but if you don't have wall sockets where you want to use the equipment, you'll need a manned engineer install.

You can either call into VM (0345 4541111) or wait here for a VM staff member to respond.

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Tudor
Very Insightful Person
Very Insightful Person
In response to japitts

on ‎21-10-2022 18:22

Best to Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
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Martin_N
Forum Team
Forum Team

on ‎24-10-2022 09:31

Hi Vita2805,

Thank you for your post and welcome to the community. 

I'm very sorry to hear about your installation. 

If you do need an engineer visit booked in for this I am more than happy to get this arranged for you. 

I will private message you now to confirm some details. 

^Martin

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