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redhotmouse
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self installation impossible without a VM box . I need an engineer !

Just subscribed to the M200 service. Router has arrived, but the cable to connect to the internal box will not fit the existing socket .. 

I clearly need an engineer after all .. how can this be arranged?  I've gone around in circles for two days now, waited for a chat to connect for over two hours (never got anyone).  Getting gradually more unimpressed with the inability to contact anyone to help me.

Does not bode well for any future problems.  If I can't get this sorted out soon I will have to cancel.

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Adduxi
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Wise owl
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Re: self installation impossible without a VM box . I need an engineer !

There may not be a box.  Check outside for the VM external box, could be grey or brown, and follow the wires inside.  It might just be a cable with the connection on the end.

Sasha_W
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Re: self installation impossible without a VM box . I need an engineer !

Hi @redhotmouse

 

Welcome to the forum page and thanks for posting this, 

 

sorry to hear you were having issues, however I have checked your account and have seen that you had a work order for this to get sorted. 

 

Just to confirm, is everything sorted for you or do you still need our assistance today? 
 

More than happy to help if so, just let me know 🙂 
 

Thanks 

Sasha - Forum Team


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redhotmouse
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Re: self installation impossible without a VM box . I need an engineer !

Engineer came and sorted out the installation.  All seems to be working really well .. so far, so good.

thanks.

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David_Bn
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Re: self installation impossible without a VM box . I need an engineer !

Thanks for the update @redhotmouse,

 

Pleased to see the installation has been sorted for you

 

Do feel free to come back to our Forums if you experience any faults with the services moving forward

 

Kindest regards,

 

David_Bn

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