self installation impossible without a VM box . I need an engineer !
Just subscribed to the M200 service. Router has arrived, but the cable to connect to the internal box will not fit the existing socket ..
I clearly need an engineer after all .. how can this be arranged? I've gone around in circles for two days now, waited for a chat to connect for over two hours (never got anyone). Getting gradually more unimpressed with the inability to contact anyone to help me.
Does not bode well for any future problems. If I can't get this sorted out soon I will have to cancel.