Virgin Media Community

[Charlie_W]

Hello,

I've got a self install kit due for delivery today, with the tracker saying it'll arrive between 8am - 6pm, and a text which said that I'll be given a 2 hour estimated delivery window.  However I've not recieved any delivery window, and on the virgin media orders and appointments tracker I can't see any tracking information, just the message " as soon as your package has been allocated a Yodel tracking reference number, you'll be able to track its progress to your door."

Is there still any hope of it arriving today, or do I just have to wait around for another day in the hopes of Yodel actually bothering to do their job and deliver it?

[Christy_D · Accepted solution]

Hi there

Thanks for reaching out to us.

I’m more than happy to take a look into this for you.

I’ll send over a private message as I’ll need to take a few details from you

Many thanks

Christy