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router in different room from phone & electric socket

eileenallison
Up to speed

How can I use new setup, my router is nowhere near where my phone is, can't run extensions for either, how do I get phone line working for changeover, landline is needed

1 ACCEPTED SOLUTION

Accepted Solutions

goslow
Alessandro Volta

@eileenallison wrote:

How can I use new setup, my router is nowhere near where my phone is, can't run extensions for either, how do I get phone line working for changeover, landline is needed


Ask VM (via the VM forum team on here, when they reply to this topic) to modify your home phone wiring so you can use your existing landline extension sockets via the phone connection from the VM hub.

VM should offer to do this free of charge for you as part of the switchover process.

Make sure they make modifications to your phone wiring so you can keep each piece of equipment in the same place (rather than the offer which sometimes crops up on here to move the hub to a different location)

Refer here https://www.virginmedia.com/help/landline/switchover

Do I need to book a technician visit? You’ll need to book a free technician visit if...

• You rely on your landline for accessibility needs or don’t have a mobile to make an emergency call – we’ll provide you with an Emergency Back Up Line so you’re always able to call emergency services.
• You’ve got connected devices such as a burglar alarm linked to a control centre, use a telecare device, or have other phones connected to extension sockets. You’ll need to contact your provider and let them know about the switch if you have any of these to make sure they’re compatible with a fibre service.
• The Hub and your home phone can’t be placed near each other.

Alternatively, a cordless phone system allows you to use phones around the home with no wiring modifications or disruption. Plug the cordless base station into the VM hub and use the cordless satellite phones around your home as required. If you already have a cordless system, you may be able to add in another cordless satellite phone to the existing setup as/if required. If you needed to buy a cordless phone system, to avoid any rewiring work, this would be at a cost to you.

See where this Helpful Answer was posted

6 REPLIES 6

Adduxi
Very Insightful Person
Very Insightful Person

If you can't get an extension from the Hub to your phone, then ask for the Hub to be moved.  Otherwise get a new DECT base station phone and use cordless.  

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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goslow
Alessandro Volta

@eileenallison wrote:

How can I use new setup, my router is nowhere near where my phone is, can't run extensions for either, how do I get phone line working for changeover, landline is needed


Ask VM (via the VM forum team on here, when they reply to this topic) to modify your home phone wiring so you can use your existing landline extension sockets via the phone connection from the VM hub.

VM should offer to do this free of charge for you as part of the switchover process.

Make sure they make modifications to your phone wiring so you can keep each piece of equipment in the same place (rather than the offer which sometimes crops up on here to move the hub to a different location)

Refer here https://www.virginmedia.com/help/landline/switchover

Do I need to book a technician visit? You’ll need to book a free technician visit if...

• You rely on your landline for accessibility needs or don’t have a mobile to make an emergency call – we’ll provide you with an Emergency Back Up Line so you’re always able to call emergency services.
• You’ve got connected devices such as a burglar alarm linked to a control centre, use a telecare device, or have other phones connected to extension sockets. You’ll need to contact your provider and let them know about the switch if you have any of these to make sure they’re compatible with a fibre service.
• The Hub and your home phone can’t be placed near each other.

Alternatively, a cordless phone system allows you to use phones around the home with no wiring modifications or disruption. Plug the cordless base station into the VM hub and use the cordless satellite phones around your home as required. If you already have a cordless system, you may be able to add in another cordless satellite phone to the existing setup as/if required. If you needed to buy a cordless phone system, to avoid any rewiring work, this would be at a cost to you.

Thanks for reply, I don't want the hub moved, or phone position changed, why should I,   is fine where it is, don't want to buy new phone the one i have is cordless but needs the base, dont see why i have to go to the expense for new phone and pinning wire all round house to have it where its always been,

goslow
Alessandro Volta

If VM makes modifications to your home phone wiring, that will potentially involve some amount of internal rewiring of the phone connection. How much rewiring will depend on your existing arrangement of cables and cable routes as well as any aesthetic considerations.

If you already have a cordless system, you might be able to plug the existing cordless base station into the VM hub and add another satellite cordless handset to the existing system if your existing system can accommodate this. An extra satellite handset would be at a cost to you.

The phone switchover change is coming to all customers with all providers come what may. It's a case of finding the least-worst way of dealing with it which suits each customer.

Hi @eileenallison, thank you for your posts.

In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Thank you for your support @goslow and @Adduxi 👍

Regards,
Daniel

Client62
Legend

Welcome to the 1930s, the phone shall be in hall affixed to the wall and never shall that change.

Client62_0-1676566939705.png