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T0rNaDo69
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returning kit

sorry if in wrong place. couldn't see where best to post this.

so ive upgraded my 200mb net and tivo box to the 1gb hub4 and tv360 kit.

in the box it gives you a returns label to post the old kit back.

but the box the tv360 and hub4 came in, you use to return the old kit.

isn't big enough to take the tivo set top box ?

ive since had a email reminder for returning....... but the email is only listing the modem for return ?

so do i return the tivo box or not ?

il await a reply from staff , and i know its near xmas. so happy to wait for a reply.

 

have a good xmas all......

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Tudor
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Re: returning kit

If it’s a TiVo box and not a V6, I don’t think they will want it back as they are not refurbishing these or sending them out.


Tudor
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newapollo
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Re: returning kit

Hi @T0rNaDo69 

You can check which items VM need returning on the following page

https://www.virginmedia.com/help/virgin-media-return-or-recycle-equipment 

As you can see the old TIVO box isn't listed. There's a link on the same page detailing recycling your old kit.

Dave

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T0rNaDo69
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Re: returning kit

yes its the tivo box not a V6 i had.

that would explain why they only want the modem back then..

cheers all.

il get that sorted between xmas and new year.