Virgin Media Community

[movingtobusines]

I have just received a list of equipment to return to Virgin but it is wrong. None of the equipment I am returning matches up with the serial numbers they have provided. Will I still get charged if I return equipment which doesn't match up with their numbers?

[Gareth_L]

Hi movingtobusines

Thanks for your post 

Please don't worry

We can have a look here and sort this out 

If you don't mind, I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L
 

[Gareth_L]

Hello movingtobusines

Thanks for those details

I have checked the list you gave against the items we need back 

Please don't worry at all, we can remove these from the account as soon as we have received​​​​​​them 

Hope that helps

Gareth_L