on 03-06-2022 13:04
all I get from support is "wait for it". well, have been waiting 2 days now. still nothing !
router log says:
on 03-06-2022 13:16
Try activating the hub 5 on 0800 953 9500.
on 03-06-2022 13:17
Try getting it activated again.
Equipment activation on 0800 953 9500
Also you could try a lin hole reset of the new hub.
on 03-06-2022 13:29
does nothing. you just get forwarded to the call centre
on 03-06-2022 13:38
Wait for the call centre to answer - they *should* be able to activate the hub for you.
03-06-2022 15:12 - edited 03-06-2022 15:13
Tell them to forget it and get the Hub3 reactivated (if you still have it) onto your account and return the Hub5.
Or perhaps the Hub3 is still "active" - have you tested it?
on 04-06-2022 10:24
had engineer visit today. hub5 could never have worked, due to low signal strength.
installed a powered splitter. removed the 2nd TV box. so now have internet again, but only one TV. better than nothing I guess, but not what I was expecting
thanks to all who replied yesterday. the hub3 didnt work
04-06-2022 13:44 - edited 04-06-2022 13:46
if anyone is interested. the powered splitter is this:
its a 4-way splitter. 1 in, 4 out, + power. so there's 6 white coax cables (the wife loves it, NOT)
on 04-06-2022 14:48
on 04-06-2022 14:55
not removed physically. cabling disconnected and splitter removed. technically, I could connect the box to the new splitter, but having 2 TV boxes in the same room is pointless.
I was forced into taking a 2nd box last year, even though we only have 1 TV. such is the madness of virgin bundles.