replace hub3 with hub5, now no internet

[Bruce_]

all I get from support is "wait for it". well, have been waiting 2 days now. still nothing !

router log says:

Acquired Downstream Channel(Hz)331000000LockedRanged

Upstream Channel(Hz)46200000Failed

Provisioning StateUnsupported statusforwarding_disabled

REGISTRATION COMPLETE - Waiting for Operational status

No Ranging Response received - T3 time-out

SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing

cant use hub3 now ?

[Anonymous]

Try activating the hub 5 on 0800 953 9500. 

[Tudor]

Try getting it activated again. 

Equipment activation on 0800 953 9500

Also you could try a lin hole reset of the new hub.

[Bruce_]

does nothing. you just get forwarded to the call centre

[paul0363]

Wait for the call centre to answer - they *should* be able to activate the hub for you.

[jbrennand]

Tell them to forget it and get the Hub3 reactivated (if you still have it) onto your account and return the Hub5.

Or perhaps the Hub3 is still "active" - have you tested it?

[Bruce_]

had engineer visit today. hub5 could never have worked, due to low signal strength.

installed a powered splitter. removed the 2nd TV box. so now have internet again, but only one TV. better than nothing I guess, but not what I was expecting

thanks to all who replied yesterday. the hub3 didnt work

[Bruce_]

if anyone is interested. the powered splitter is this:

https://www.teleste.com/wp-content/uploads/2022/02/teleste-hdu-datasheet-2015.pdf

its a 4-way splitter. 1 in, 4 out, + power. so there's 6 white coax cables (the wife loves it, NOT)

[Roger_Gooner]

You said that he "removed the 2nd TV box", but are you still paying for it? If so, a tech has to return to reinstate it and get a better signal to your home - and you must be entitled to a partial refund.

[Bruce_]

not removed physically. cabling disconnected and splitter removed. technically, I could connect the box to the new splitter, but having 2 TV boxes in the same room is pointless.

I was forced into taking a 2nd box last year, even though we only have 1 TV. such is the madness of virgin bundles.