I was previously on m500 using a hub 3. I upgraded to gig1 and my hub 4 arrived today. I connected it up. When it starts the light goes green for 5 to 10 seconds and then goes solid red. I phoned up support and they said they'd have to pass it to another team to investigate but it could take up to 48 hours to resolve.
This is pretty awful and I'm having to use my data plan to access the internet. The coax cable is secure. Is there anything I can do to resolve this?
a red light on a hub 4 is no connection - its not the same as a red light on a 3 which is overheating - i assume the oracles you spoke to were offshore - as ever they have/had no idea but moved the problem elsewhere and thus closed the call - so after that 1st question - have you activated the hub - 0800 953 9500 - see if that sorts it
if not then get back onto them - hopefully you can get someone with brain cells - read the UK who can look and if all else fails get the hub3 reactivated and book a tech to sort out the 4