Ok here is an update,
My installation very nearly didn't happen as there was no cable. My Sky broadband had been cut of that morning and I was using my mobile data.
I asked my neighbours permission and he was an ex VM customer, and I am lucky that I am on good terms with them, and this is why I am keen to resolve this, because the last thing I want to do is fall out over a cable!
so far my connection is stable and just some minor issues with SD video.
My questions are if this blue rope is in place, can the VM technician pull this? I have no issue with helping him, like I did before.
Also is the cable the same grade that goes from the cabinet to the street box?
Another issue is that the first technician did not leave any ducting so I have cable hanging
I know the install done on the 7th was only temp, and my technician has asked if Kellys have been to do the external work. I suspect that the street duct may be blocked. Someone has come out to have a look but I was not home when they did that, and the cover is broken, as I suspect its probably not been opened in 25 years.