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redzary
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random disconnects and reboots

since about a month i have those annoying reboots that last anywhere from 5 minutes to few hours without service,

I thought it's a router, but it was replaced few days ago and it's still the same.

 

21-11-2021 08:33:40warningMIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21-11-2021 08:33:32noticeIllegal - Dropped FORWARD packet: src=192.168.0.234 MAC=**:**:**:**:**:**;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21-11-2021 08:33:19criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21-11-2021 08:27:37criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21-11-2021 08:26:47warningLost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21-11-2021 08:26:42criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21-11-2021 08:17:19criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21-11-2021 08:17:13warningMIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21-11-2021 08:17:05noticeIllegal - Dropped FORWARD packet: src=192.168.0.115 MAC=**:**:**:**:**:**;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21-11-2021 08:16:46criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21-11-2021 08:16:16criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21-11-2021 08:15:28warningLost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21-11-2021 08:15:23criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21-11-2021 08:08:41criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21-11-2021 08:06:07warning[**:**:**:**:**:**][DFS] Radar signal detected, DFS sequence applied, channel changed from 100 to 44
21-11-2021 07:23:23warningMIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21-11-2021 07:23:15noticeIllegal - Dropped FORWARD packet: src=192.168.0.115 MAC=**:**:**:**:**:**;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21-11-2021 07:23:00criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21-11-2021 07:21:15criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21-11-2021 07:20:52warningLost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21-11-2021 07:20:46criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

 

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redzary
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Re: random disconnects and reboots

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

11500000001338256qam1
21580000001340256qam2
31660000001340256qam3
41740000001338256qam4
51820000001338256qam5
61900000001340256qam6
71980000001340256qam7
82060000001440256qam8
92140000001438256qam9
102220000001440256qam10
112300000001340256qam11
122380000001340256qam12
132500000001338256qam13
142580000001238256qam14
152660000001338256qam15
162740000001340256qam16
173400000001440256qam17
184820000001538256qam18
194900000001540256qam19
204980000001640256qam20
215060000001638256qam21
225700000001538256qam22
235780000001438256qam23
245860000001438256qam24

 

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.9831816086121
2Locked40.366171097358
3Locked40.3661710953212
4Locked38.9831710453013
5Locked38.9831711084512
6Locked40.3661711072015
7Locked40.3661710689916
8Locked40.3661710719511
9Locked38.9831711144619
10Locked40.3661711188127
11Locked40.3661710359831
12Locked40.3661711025946
13Locked38.9831710936699
14Locked38.98317112764137
15Locked38.9831711331598
16Locked40.36617111081119
17Locked40.94617108288226
18Locked38.98317110071671
19Locked40.36617110772695
20Locked40.36617100309623
21Locked38.98317097905463
22Locked38.983171091731655
23Locked38.983171082382588
24Locked38.605171061932769
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redzary
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Re: random disconnects and reboots

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

153600000355.12064qam13
260200000355.12064qam14
332800000355.12064qam10
446000000345.12064qam12
539400000345.12064qam11

 

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

12.00010
22.00000
32.00000
42.00000
52.00000

 

it can be once or 10 times a day, sometimes it reboots few times in a row leaving me with no service for an hour or two.

 

 

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Adduxi
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Re: random disconnects and reboots

You need a technician as your Downstream power is too high, range should be -6 to +10, and the Upstream in borderline low, range 34 to 51.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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redzary
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Re: random disconnects and reboots

can I sort it out here or I need to call customer service and wait for hours listening that broken music?

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Tudor
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Message 6 of 9
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Re: random disconnects and reboots

Check with Area faults on  0800 561 0061 or if you have a VM landline 150

If no faults found:

Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait a day or two for a VM staff member to get to your post.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
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redzary
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Re: random disconnects and reboots

Screenshot_2.jpg

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redzary
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Re: random disconnects and reboots

https://www.thinkbroadband.com/broadband/monitoring/quality/share/create/4042ad38f2f1ab4e6bd6b55a43cc8020702ece49/23/11/2021

 

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Travis_M
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Re: random disconnects and reboots

Hi @redzary

 

Thanks for posting on our community forum!

 

I'm going to drop you a private message now to investigate further, please keep an eye on your inbox.

 

Regards

Travis_M
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


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