Virgin Media Community

[Rudy4]

Hi experts.

I keep getting the above message on a new installation of Hub 3.0, when diagnosing the network. It's such a vague message. Also, wireless seems fine, but cabled Ethernet connections don't work at all.

1. Is there anything I can do to alter the set up?

2. Is it a VM issue, equipment issue or a set up issue?

Any thoughts?

[Anonymous · Accepted solution]

Try a pinhole reset of the hub https://www.virginmedia.com/help/broadband/reboot-or-reset-hub

[Zoie_P]

Hi Rudy4, 

Thank you for your post 🙂 

I am sorry to hear you are having issues with your service, have you tried the helpful advice from @Cardiffman281? 

Please keep us posted.

Zoie

[Rudy4]

Yes. I think it might be having another router with a strong signal nearby. It might be sorted now.