Virgin Media Community

[Anarelion]

I am having the same issue, and frequent disconnects for the last 2-3 months.

Cable Modem StatusItem Status Comments

Acquired Downstream Channel(Hz)	482000000	Locked
Ranged Upstream Channel(Hz)	46000000	Ranged
Provisioning State	Partial Service (DS only)	Operational

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	482000000	7	38	256qam	13
2	198000000	7	38	256qam	4
3	206000000	7	38	256qam	5
4	230000000	6	38	256qam	8
5	238000000	7	38	256qam	9
6	259000000	6	38	256qam	11
7	474000000	6	38	256qam	12
8	190000000	6	38	256qam	3
9	490000000	7	38	256qam	14
10	498000000	7	38	256qam	15
11	506000000	6	38	256qam	16
12	522000000	5	38	256qam	18
13	530000000	5	38	256qam	19
14	538000000	4	38	256qam	20
15	546000000	4	36	256qam	21
16	554000000	4	38	256qam	22
17	714000000	4	37	256qam	23
18	722000000	4	37	256qam	24
19	738000000	4	37	256qam	26
20	746000000	4	37	256qam	27
21	754000000	4	37	256qam	28
22	770000000	4	35	256qam	30
23	786000000	4	37	256qam	32

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.983	7928826755	2150
2	Locked	38.983	2462604037	2460
3	Locked	38.983	2363478092	2369
4	Locked	38.605	1879459122	1741
5	Locked	38.605	1879449612	2050
6	Locked	38.983	1820317743	1611
7	Locked	38.983	1879447566	651
8	Locked	38.605	1879447911	2608
9	Locked	38.605	1879445290	444
10	Locked	38.605	1879449043	422
11	Locked	38.983	1879441458	487
12	Locked	38.983	1879447727	418
13	Locked	38.983	1879459187	339
14	Locked	38.605	1879432175	703
15	Locked	36.387	1879439046	17853
16	Locked	38.605	1879431951	681
17	Locked	37.356	1879461613	291
18	Locked	37.636	1879439072	277
19	Locked	37.636	1879454396	226
20	Locked	37.636	1879430889	221
21	Locked	37.636	1879448706	184
22	Locked	35.780	7925385597	55902
23	Locked	37.356	7925414773	3796

[Client62]

Faults or Outage

Check for a known local fault on 0800 561 0061 - it is an automated service

The lack of a Locked upstream channel suggests a service fault.

The massive number of errors on the Downstream channels also points to a service fault.

[Martin_N]

Hi Anarelion,

Thank you for your post and welcome to the community. 

I'm very sorry to hear about the issue with your broadband service. 

I am happy to take a look into this to see if there is anything reported. 

I will private message you now to confirm your details. 

^Martin