Hi Everyone, I moved into my new flat today and had a QuickStart pack delivered, however there is no input for the isolator cable. I've searched everywhere, the flat is empty so I know it's not here. There is a BT wall socket where I can connect the Hub 3.0 via an Ethernet cable - the WiFi icon is green with a green flashing bar at the bottom. This doesn’t work though, I assume because it’s BT.
There is also a Virgin Media socket in another part of the wall but I think this is for
Has anyone else experienced a similar issue and have any advise? I think I need an engineer to come in but I cannot get through to anyone.
start outside and look for the external wall box - 6" square ish usually on wall facing road or pavement - brown or grey usually - follow any cables that come from it and go inside - if there are non look inside opposite external box as they may just have drilled through wall - as said it may just be a cable rather than an internal wall box
if you find a cable you need one of these to attach the cable that came with the quick start kit