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MJCP
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prospective new customer

Hi, I'm interested in signing up for Virgin Media, I live in a block of six apartments, and the online checker tells me that 3 (two ground and one first floor) are in-service, and 3 (mine, first floor, and two top floor) are not.

This seems to be similar to the issues raised in these three posts:

https://community.virginmedia.com/t5/Networking-and-WiFi/Getting-broadband/td-p/4782234

https://community.virginmedia.com/t5/Forum-Archive/How-to-get-Virgin-installed-in-flat/m-p/3534436

https://community.virginmedia.com/t5/Managing-Your-Account-Cable/Moving-Flat-New-flat-s-neighbours-c...

Is there anyway that someone can help to fix this problem, arrange for a spotter to visit or otherwise? I tried the live-chat option on the website, but the operator was not interested in anything other than persuading me to fill out the default out-of-area interest form, with the vague promise that something might happen at some point in the future.

I have just moved to the property, and if nothing can be sorted soon I will have to sign up for regular much slower broadband with a different provider, almost all of which have an 18 or 24 month minimum contracts that I'd rather not enter into if there is a simple solution for getting Virgin!

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Christy_D
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Re: prospective new customer

Hi there @MJCP 

Let me check this for you.

I'll pop over a private message as i'll need to take a few details.

Thanks

Christy


Here to help! I'm a technician helping out whilst working from home. Find out more


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MJCP
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Re: prospective new customer

Just had my Virgin Media broadband installed. Many thanks to you for making this happen for me!

jamesmansell
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Re: prospective new customer

Congrats - how did you manage to get it installed after 2 weeks whilst 8 weeks later and 4 reschedules on Virgin's part I am no closer to anything than at the beginning?

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Ashleigh_C
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Re: prospective new customer

Hi there @MJCP 

 

Thanks so much for your post and a huge thank you to @Christy_D for their help and work to get you connected and welcome to the team! 

 

@jamesmansell I'm so sorry to hear you are still waiting for an installation. Can I ask if the reschedule has been advised as due to construction work needing to be completed?

 

Thank you. 

 

 

Ash_C
Forum Team



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