Got Technician date of this Friday 20th to install the hub. But the cable's still not been pulled from the pavement to the house. There's been a second appointment on my Track my Order which is set for "today", and has been rolling over to "today" every day for over a week. Had text msg early on saying reply "help" if I had concerns about the cable pull, which I do (as no soft dig option to the house and so I want to be around when they do it) - but I've heard nothing. On phone to customer services for over an hour tonight, but she just kept saying the cable pullers don't need me home and it'll be done before the 20th. Very frustrating, as I need to know when to be home, and also don't want to waste the Technician's time on Friday if it's not been done! Any idea how I can contact VM to get a sensible, authoritative answer?!
When you say there's no 'soft dig' option, how is the front of your property constructed? If it's slabs they won't lift them, and if it's tarmac, they won't touch it, so don't worry about them turning up digging up the front of your house. If it's not easy they'll just mark your house as non-serviceable.
Different set of people, the ones that put the connector in don't care if your house is serviceable or not.
If you lift up the slabs before installation and lay them back down again afterwards they'll happily install the cable.
If you state your happy to have the cable on top of the slabs, they'll happily install it then too (house in the next street has done this, looks a complete eyesore, but then again so does the entire front of the house so maybe they don't care...)
Another house seems to have removed the black cable from the green protective casing, painted it a reddish colour, and strapped it along their party wall so it's almost invisible.