power levels all out

[deonardo]

hi all my power levels are way out, i rang virgin who said they couldnt see the power levels so im posting here instead we need an engineer to fix it, downstream too low only 1 upstream channnel, loads of post rs errors connection is very sick, will post levels now.

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Downstream

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Downstream  DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8

Frequency (Hz)	178750000	138750000	146750000	154750000	162750000	170750000	186750000	194750000
Lock Status(QAM Lock/FEC Sync/MPEG Lock)	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked
Channel ID	6	1	2	3	4	5	7	8
Modulation	256QAM	256QAM	256QAM	256QAM	256QAM	256QAM	256QAM	256QAM
Symbol Rate (Msym/sec)	6.952000	6.952000	6.952000	6.952000	6.952000	6.952000	6.952000	6.952000
Interleave Depth	I=12 J=17	I=12 J=17	I=12 J=17	I=12 J=17	I=12 J=17	I=12 J=17	I=12 J=17	I=12 J=17
Power Level (dBmV)	-10.07	-9.14	-9.75	-9.08	-9.90	-8.84	-8.00	-8.40
RxMER (dB)	35.08	29.85	32.96	34.08	33.49	35.25	36.17	35.97
Pre RS Errors

301956	6147344	32795386	20871208	28848313	360112	137202	9111
Post RS Errors

89384

467374

27897

951

914

427

1077

1211

 

© 2010 Virgin Media. All rights reserved.

[deonardo]

upstream

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Upstream

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Upstream  US-1 US-2 US-3 US-4

Channel Type	N/A	2.0	N/A	N/A
Channel ID	N/A	1	N/A	N/A
Frequency (Hz)	N/A	60300000	N/A	N/A
Ranging Status	Other	Success	Other	Other
Modulation	N/A	64QAM	N/A	N/A
Symbol Rate (Sym/sec)	N/A	5120000	N/A	N/A
Mini-Slot Size	N/A	2	N/A	N/A
Power Level (dBmV)	N/A	57.00	N/A	N/A
T1 Timeouts	0	0	0	0
T2 Timeouts	0	0	0	0
T3 Timeouts	0	1	0	0
T4 Timeouts	0	0	0	0

 

© 2010 Virgin Media. All rights reserved.

[deonardo]

can the forum team arrange an engineer please

[deonardo]

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Network Log

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Network Log

First Time	Last Time	Priority	Error Number	Description
17/12/2021 18:42:22 GMT	17/12/2021 18:42:22 GMT	Warning (5)	84020200	Lost MDD Timeout
17/12/2021 18:39:41 GMT	17/12/2021 18:39:41 GMT	Warning (5)	84020200	Lost MDD Timeout
17/12/2021 18:34:55 GMT	17/12/2021 18:34:55 GMT	Warning (5)	84020200	Lost MDD Timeout
17/12/2021 18:33:41 GMT	17/12/2021 18:33:41 GMT	Warning (5)	84020200	Lost MDD Timeout
17/12/2021 18:33:25 GMT	17/12/2021 18:33:25 GMT	Warning (5)	84020200	Lost MDD Timeout
17/12/2021 18:33:14 GMT	17/12/2021 18:33:14 GMT	Warning (5)	84020200	Lost MDD Timeout
17/12/2021 18:31:33 GMT	17/12/2021 18:31:33 GMT	Warning (5)	84020200	Lost MDD Timeout
17/12/2021 18:28:38 GMT	17/12/2021 18:28:38 GMT	Critical (3)	82000200	No Ranging Response received - T3 time-out
17/12/2021 18:26:54 GMT	17/12/2021 18:26:54 GMT	Warning (5)	84020200	Lost MDD Timeout
17/12/2021 18:22:46 GMT	17/12/2021 18:22:46 GMT	Warning (5)	84020200	Lost MDD Timeout
17/12/2021 18:22:29 GMT	17/12/2021 18:22:29 GMT	Warning (5)	84020200	Lost MDD Timeout
17/12/2021 18:19:54 GMT	17/12/2021 18:19:54 GMT	Warning (5)	84020200	Lost MDD Timeout
17/12/2021 18:19:05 GMT	17/12/2021 18:19:05 GMT	Warning (5)	84020200	Lost MDD Timeout
17/12/2021 18:18:13 GMT	17/12/2021 18:18:13 GMT	Warning (5)	84020200	Lost MDD Timeout
17/12/2021 18:12:29 GMT	17/12/2021 18:12:29 GMT	Warning (5)	84020200	Lost MDD Timeout
17/12/2021 18:11:51 GMT	17/12/2021 18:11:51 GMT	Warning (5)	84020200	Lost MDD Timeout
17/12/2021 18:02:24 GMT	17/12/2021 18:02:24 GMT	Warning (5)	84020200	Lost MDD Timeout
17/12/2021 17:57:27 GMT	17/12/2021 17:57:27 GMT	Error (4)	68010302	DHCP WAN IP -
17/12/2021 17:56:25 GMT	17/12/2021 17:56:25 GMT	Error (4)	68000407	TOD established
Time Not Established	Time Not Established	Notice (6)	84000510	Downstream Locked Successfully

© 2010 Virgin Media. All rights reserved.

[jem101]

@deonardo I’ve escalate this to the forum team to (probably) contact you tomorrow with regard an engineer visit. In the meantime, just make sure that all the cable connections you can get to (including those in the box on the outside wall) are nice and tight and there are no obvious signs of damaged cables.

[Zach_R]

Hi @deonardo,

Thank you for your posts and welcome to our community forums. We're here to help.

I am very sorry to hear you're having some problems with your router and your connection lately. As @jem101 has also advised in their post, can you check and ensure that all cables are securely connected and confirm if there's any noticeable damage to them?

Thanks,
 

[deonardo]

Hi its my dad's account,I made this account while I was there with him for him.i have his permission to talk to virgin as he is 73 and doesn't know anything about power levels etc..

I'm on virgin too at a different address, so please can forum team use address details that we signed up with as I signed up at my dad's using his connection the one that we are having problems with.

I checked the cables when I was there and they all seemed fine inside, I couldn't check outside cables as he is in an upstairs flat and it was dark, but I will be going to my dad's tomorrow I will check them then, I think an engineer is needed because even if cables were damaged outside its not something we can fix ourselves...but I will check anyway tomorrow.

[Zach_R]

Hi @deonardo,

Thank you for getting back to us on this. I'm going to send you a private message in a few moments so we can take a closer look at what's going on.

If the issue remains, please respond to the message your earliest convenience and we can go from there.

Thanks,