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deonardo
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power levels all out

hi all my power levels are way out, i rang virgin who said they couldnt see the power levels so im posting here instead we need an engineer to fix it, downstream too low only 1 upstream channnel, loads of post rs errors connection is very sick, will post levels now.

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Downstream

Downstream  DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8
Frequency (Hz)178750000138750000146750000154750000162750000170750000186750000194750000
Lock Status(QAM Lock/FEC Sync/MPEG Lock)LockedLockedLockedLockedLockedLockedLockedLocked
Channel ID61234578
Modulation256QAM256QAM256QAM256QAM256QAM256QAM256QAM256QAM
Symbol Rate (Msym/sec)6.9520006.9520006.9520006.9520006.9520006.9520006.9520006.952000
Interleave DepthI=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
Power Level (dBmV)-10.07-9.14-9.75-9.08-9.90-8.84-8.00-8.40
RxMER (dB)35.0829.8532.9634.0833.4935.2536.1735.97
Pre RS Errors
30195661473443279538620871208288483133601121372029111
Post RS Errors
893844673742789795191442710771211
 

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deonardo
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Re: power levels all out

upstream

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Upstream

Upstream  US-1 US-2 US-3 US-4
Channel TypeN/A2.0N/AN/A
Channel IDN/A1N/AN/A
Frequency (Hz)N/A60300000N/AN/A
Ranging StatusOtherSuccessOtherOther
ModulationN/A64QAMN/AN/A
Symbol Rate (Sym/sec)N/A5120000N/AN/A
Mini-Slot SizeN/A2N/AN/A
Power Level (dBmV)N/A57.00N/AN/A
T1 Timeouts0000
T2 Timeouts0000
T3 Timeouts0100
T4 Timeouts0000
 

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deonardo
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Re: power levels all out

can the forum team arrange an engineer please

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deonardo
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Re: power levels all out

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Network Log

Network Log
First TimeLast TimePriorityError NumberDescription
17/12/2021 18:42:22 GMT17/12/2021 18:42:22 GMTWarning (5)84020200Lost MDD Timeout
17/12/2021 18:39:41 GMT17/12/2021 18:39:41 GMTWarning (5)84020200Lost MDD Timeout
17/12/2021 18:34:55 GMT17/12/2021 18:34:55 GMTWarning (5)84020200Lost MDD Timeout
17/12/2021 18:33:41 GMT17/12/2021 18:33:41 GMTWarning (5)84020200Lost MDD Timeout
17/12/2021 18:33:25 GMT17/12/2021 18:33:25 GMTWarning (5)84020200Lost MDD Timeout
17/12/2021 18:33:14 GMT17/12/2021 18:33:14 GMTWarning (5)84020200Lost MDD Timeout
17/12/2021 18:31:33 GMT17/12/2021 18:31:33 GMTWarning (5)84020200Lost MDD Timeout
17/12/2021 18:28:38 GMT17/12/2021 18:28:38 GMTCritical (3)82000200No Ranging Response received - T3 time-out
17/12/2021 18:26:54 GMT17/12/2021 18:26:54 GMTWarning (5)84020200Lost MDD Timeout
17/12/2021 18:22:46 GMT17/12/2021 18:22:46 GMTWarning (5)84020200Lost MDD Timeout
17/12/2021 18:22:29 GMT17/12/2021 18:22:29 GMTWarning (5)84020200Lost MDD Timeout
17/12/2021 18:19:54 GMT17/12/2021 18:19:54 GMTWarning (5)84020200Lost MDD Timeout
17/12/2021 18:19:05 GMT17/12/2021 18:19:05 GMTWarning (5)84020200Lost MDD Timeout
17/12/2021 18:18:13 GMT17/12/2021 18:18:13 GMTWarning (5)84020200Lost MDD Timeout
17/12/2021 18:12:29 GMT17/12/2021 18:12:29 GMTWarning (5)84020200Lost MDD Timeout
17/12/2021 18:11:51 GMT17/12/2021 18:11:51 GMTWarning (5)84020200Lost MDD Timeout
17/12/2021 18:02:24 GMT17/12/2021 18:02:24 GMTWarning (5)84020200Lost MDD Timeout
17/12/2021 17:57:27 GMT17/12/2021 17:57:27 GMTError (4)68010302DHCP WAN IP -
17/12/2021 17:56:25 GMT17/12/2021 17:56:25 GMTError (4)68000407TOD established
Time Not EstablishedTime Not EstablishedNotice (6)84000510Downstream Locked Successfully
 
 

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jem101
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Re: power levels all out

@deonardo I’ve escalate this to the forum team to (probably) contact you tomorrow with regard an engineer visit. In the meantime, just make sure that all the cable connections you can get to (including those in the box on the outside wall) are nice and tight and there are no obvious signs of damaged cables.

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Zach_R
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Re: power levels all out

Hi @deonardo,

Thank you for your posts and welcome to our community forums. We're here to help.

I am very sorry to hear you're having some problems with your router and your connection lately. As @jem101 has also advised in their post, can you check and ensure that all cables are securely connected and confirm if there's any noticeable damage to them?

Thanks,
 



Zach - Forum Team


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deonardo
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Re: power levels all out

Hi its my dad's account,I made this account while I was there with him for him.i have his permission to talk to virgin as he is 73 and doesn't know anything about power levels etc..

I'm on virgin too at a different address, so please can forum team use address details that we signed up with as I signed up at my dad's using his connection the one that we are having problems with.

I checked the cables when I was there and they all seemed fine inside, I couldn't check outside cables as he is in an upstairs flat and it was dark, but I will be going to my dad's tomorrow I will check them then, I think an engineer is needed because even if cables were damaged outside its not something we can fix ourselves...but I will check anyway tomorrow.

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Zach_R
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Re: power levels all out

Hi @deonardo,

Thank you for getting back to us on this. I'm going to send you a private message in a few moments so we can take a closer look at what's going on.

If the issue remains, please respond to the message your earliest convenience and we can go from there.

Thanks,
 



Zach - Forum Team


New around here? To find out more about the Community check out our Getting Started guide


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