Hi davidjohnson1,
When testing speed you should always do it from a wired connection as VM don't guarantee the wifi speeds, however if your ethernet connection is also slow then the tech guys can offer assistance.
Regarding your wifi speeds. Have you tried splitting the 2.4GHz and the 5GHz signals? 2.4GHz is a stronger signal but slower than 5GHz so if you have problems on 5GHz change to 2.4GHz.
Open a browser and log into your hub 192.168.0.1 - then navigate to the following settings so you can differentiate between the signals.
Advanced Settings > Wireless Signal > click on Disable Channel Optimization then scroll down and click on Apply Changes.
Now go to Advanced Settings > Wireless > Security > Add a 2 to the end of the 2.4GHz Channel name, then further down add a 5 to the 5 GHz Channel name and click onApply Changes.
You can leave the passwords the same as they are. Then log out of the hub at the top of the page
You will need to reconnect all you Wi-Fi devices some will want to connect to 5Ghz and some to 2.4GHz and some will connect to either.
You could also do a search for an app such as wifi analyzer which tells you the strength of the channel you are connected on, and also shows other channels so you can decide if you want to change the channel number on your hub
Advanced Settings > Wireless > Wireless Signal > beneath both the 5Ghz and 2.4GHz sections click on the manual button, and in the drop down box click on the channel number you want to change it to, then scroll down and click on Apply Changes
You should post your router stats here for the learned members to check what the problem is and offer assistance.
In your browser’s URL box type in http://192.168.0.1 (or http://192.168.100.1 - if in modem mode) and hit return.
Don't login, instead below there click on Check Router Status
From the Router Status” page copy/paste 3 FULL sets of data onto here – from the Downstream, Upstream, & Network Logs pages.
You could also set up a BQM monitor at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you can post the link straight away.
Instructions for posting BQM Link
Under your BQM graph are two links in red.
Click the lower link (Share Live Graph) then click generate.
Copy the text in the Direct Link box, beware, there may be more text than you can see.
On here click the Link icon (2 links chain to the left of the camera icon)
In the URL box paste the link you copied and then click OK.
Dave
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali