Menu
Reply
Sniper69
  • 3
  • 0
  • 0
Joining in
163 Views
Message 1 of 3
Flag for a moderator

outside virgin media cable box damaged

 In desperate need of my external brown omni cable box cover to be replaced or repaired. All wires are exposed and only inches away from people walking by.

0 Kudos
Reply
Kath_F
  • 34.75K
  • 1.34K
  • 2.81K
Forum Team
Forum Team
143 Views
Message 2 of 3
Flag for a moderator

Re: outside virgin media cable box damaged

Hi Sniper69, 

Thanks for your post and apologies to hear about the issues with your external box. 

We will be able to get an appointment booked for you to get this repaired however I just need to confirm the address to ensure we are booking the visit on the correct account. 

I have sent you a private message regarding this. Just click on the little plum envelope at the top right-hand side of the page to access your inbox.

Thanks,

Kath_F
Forum Team


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
Kath_F
  • 34.75K
  • 1.34K
  • 2.81K
Forum Team
Forum Team
110 Views
Message 3 of 3
Flag for a moderator

Re: outside virgin media cable box damaged

Hi Sniper69, 

Thanks for coming back to me via private message. 

I have booked you in for the next available appointment. To view this please sign in to My Virgin Media here: My VM. Once logged in, scroll down to Orders & appointments then click on View your orders. You can also view this in the My VM app. If you have any issues with accessing your account or unable to see your visit, please do let us know and we’ll pop you another message to pass data protection and then confirm the appointment details.

Please ensure that someone over the age of 18 is at the property for the time the engineer is there. If the appointment is unsuitable or if anyone living at your property has tested positive for Coronavirus, has been asked to self-isolate or has flu-like symptoms then please reschedule the appointment on the same link. If you do miss the appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment so it is important to reschedule if needed. 

Lets us know how the appointment goes. 

Take care.

Kath_F
Forum Team


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply