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outdoor splitter box damaged and cableing unearthed

inkerman4307
Tuning in

on ‎17-11-2022 18:16

hi all,

I'm hoping someone on here can help me - I've noticed my outside cable box has become exposed and some cabling has been dug up which is also exposed to the elements.

I still have internet and tv absolutely fine but this doesn't look good and potentially could cause a loss of service.

 

WhatsApp Image 2022-11-17 at 6.11.27 PM.jpeg

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2 REPLIES 2

nodrogd
Very Insightful Person
Very Insightful Person

‎17-11-2022 18:22 - edited ‎17-11-2022 18:23

You can go through the usual fault reporting system on 150 from a VM phone (0345 454 1111 from others) or you can wait here for a staff response.

I have moved your thread out of the general chatter boards as the Forum Team don’t monitor them.

VM 350BB 2xV6 & Landline. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Cable customer since 1993

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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John_GS
Forum Team
Forum Team

on ‎20-11-2022 09:31

Hi @inkerman4307

Thanks for posting and welcome back to the community.

I will send you a PM now to book in the tech for the omni box repair.

Best wishes,

John_GS
Forum Team


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