Showing results for 
Search instead for 
Did you mean: 

outdoor splitter box damaged and cableing unearthed

Tuning in

hi all,

I'm hoping someone on here can help me - I've noticed my outside cable box has become exposed and some cabling has been dug up which is also exposed to the elements.

I still have internet and tv absolutely fine but this doesn't look good and potentially could cause a loss of service.


WhatsApp Image 2022-11-17 at 6.11.27 PM.jpeg


Very Insightful Person
Very Insightful Person

You can go through the usual fault reporting system on 150 from a VM phone (0345 454 1111 from others) or you can wait here for a staff response.

I have moved your thread out of the general chatter boards as the Forum Team don’t monitor them.

VM BB TV Landline. Vonage 2nd line. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Customer since 1993

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Forum Team
Forum Team

Hi @inkerman4307

Thanks for posting and welcome back to the community.

I will send you a PM now to book in the tech for the omni box repair.

Best wishes,

Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill