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ordered new broadband, cable too short

Ed47
Joining in

hello, im new virgin media customer. just moved into the house and ordered self install package, but the cable which goes from router to virgin media wall socket is too short, I need to put a router into another room because wifi doesnt reach my gaming room by some reason. does technician gonna cost me £30? anyone knows if i can just buy another cable and use it? if i can, maybe you could send me an amazon/currys link which one fits?

2 REPLIES 2

Gareth_L
Forum Team
Forum Team

Hello Ed47.

Thanks for your first post and welcome to our Community.

Sorry to hear the cable supplied is too short to connect the hub in a location you prefer.

We all know how important a gaming room is.

I am pretty sure I can arrange for an engineer to attend and relocate the Hub for you.

Plus it's not advisable to purchase a 3rd party cable as it may have an impact on the network.

If you don't mind, I will need to send you a private message to pass security and arrange the visit.
If you can check your logo at the  top right of your screen that would be great. 
Regards     
Gareth_L
 

 

Client62
Legend

Wi-Fi is a shared half-duplex connection that degrades the interactive experience with Jitter and Latency.

Consider a long network cable to link the Hub to the console.