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jeremyo2
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order delayed 2 weeks, can't reschedule or track order. no internet for 2 weeks

I ordered a new hub 1 week ago and the order was delayed to arrive on the 13th oct, apparently it's because there's another account in the same address, but the old tenant has now deactivated that account. 

But whenever I call they say it's been dispatched and I can't reschedule to an earlier date unless I call yodel. But I haven't been given a tracking id/number, and customer service can't find it either.

We've had no wifi for 1 week, and now we're going to have no wifi for another week. Please help

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Christy_D
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Re: order delayed 2 weeks, can't reschedule or track order. no internet for 2 weeks

Hi there,

Happy to take another look into this for you, to see if theres anything we can do to help.

Thanks.

Christy


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