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Gemmac148
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order a replacment isolator cable

Hi I urgently need a replacement isolator cable as mine is damaged and I'm working from home with no internet connection. How do I do this?  

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LittleMick73
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Re: order a replacment isolator cable

Hi phone 150 free from a virgin phone or 0345 454 1111 from any other phone and go down the TV and broadband faults route. Regards Micky
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Gemmac148
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Re: order a replacment isolator cable

I've tried calling that number all day and it just says call back later, there is no option to wait on the line 

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Z92
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Re: order a replacment isolator cable

If it doesn't allow you to wait on the line then too many people are in the queue and you need to ring back later

Try at 8am for the best chance of getting through. 

 

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sayekm
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Re: order a replacment isolator cable

Learn from this and always have a spare cable. ..yes genuine Virgin media cable.

It maybe a over week loss of service over a cable 😞



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M200 Oomph - 5GB SIM + 3 extra SIM family plan - BT whole Wi-Fi - Sky Q
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Don't cry over Virgin price increase instead speak to retentions team and negotiate a better deal.
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Gemmac148
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Re: order a replacment isolator cable

I finally got through to someone and they said they dont supply isolator cables and have to send out an engineer to fix it and they booked someone in for tommorow. Is this right? It seems silly that a new cable just cant be posted out 

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sayekm
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Re: order a replacment isolator cable

This is blessing in disguise.

These engineers are very helpfull so ask for a spare cable with a isolator 😉




xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
M200 Oomph - 5GB SIM + 3 extra SIM family plan - BT whole Wi-Fi - Sky Q
............................................................................................................................
Don't cry over Virgin price increase instead speak to retentions team and negotiate a better deal.
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Z92
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Re: order a replacment isolator cable

Sounds like you are getting an engineer faster than they could post the cable, plus don't forget that the cable would probably be lost during delivery or delivered to the wrong house. 

So this is a blessing in disguise 🙂 

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