since i took out this contract i have had nothing but problems and faults with this service.
Started with the contract was set up wrong i still have a complaint open since 16/12/20 and still waiting for a reply had to go to the forum to get some help with the broadband fault as all i get from the call centre is things set up wrong or i am on hold for a long time then the line goes dead still waiting for my home phone number to be moved from bt , cant log on to my mobile account as it keeps saying the details are wrong.
I'm getting concerned as have just joined and its all new on the estate i live on and was told i was the only connection to the street box and if it doesn't work now what's it going to be like when there is more connections.
As i am still in the 14 days optout i hope this will be extended until this is fixed.
Can you please ask the lady i spoke to (from the complaints department i think) who gave me the £10 Experience Apology to phone me as she said she would on the 15/12 but never did, but she was helpful and my i say she has been the only one that has been.
This has not been a good start from your company.
I look forward to a phone call asap as i do realise things are difficult in these times with the pandemic and it beingChristmas as well but as i have said i only had 14 days to sort this out and my contract with bt ends on the 08/01/21.
Thank you for any help in this matter and can you please confirm receipt of this email.
Speak to Retentions on 150 or 0345 454 1111 - options 1- 1 - 4 - 4 "Thinking of leaving" - they are open 08:00 until 21:00 BUT calling early between 08.00-10.00 midweek is best, when you will usually get a UK call centre with staff more informed and helpful. They seem to have the power of God over other departments.