no wall box in my room

[ant321]

hello i orded a vm do it your self kit when i put in my post code it said i can do it so when it got deliverd i found out i had no wall box in my room also i have i tried getting hold ov virgin but no luck its a joke so iam paying 4 something i can not use also i have been trying to register for virgin media over a week and it wont let me even do that some one please help

[nodrogd]

Post moved from the "Chatter" board to Quick Start which is monitored by staff.

You should not be charged for services until your hub is activated on the system.

[Megan_L]

Hi Ant321,

Thanks for using the forums to get this issue with your quick start installation looked into, I am sorry if this has been causing some frustration. I would be more than happy to look into this for you.

I can get an engineer sent you via a quick PM which I'll send now, then we'll come back onto public and see what's happening with your Online Account 🙂

Speak to you soon!

Thanks,

Megan_L

[Megan_L]

Hi Ant321,

Thanks for chatting with me in our PM, I've now got your engineer appointment booked in so lets move onto your online account troubles. 

Could you start by telling me a little more about what error comes up when you try to register?

Also, just to confirm - You are clicking on Register/Sign up and not "Log in" yes? Online Accounts are not created automatically at point of sale you see. 

Let me know 🙂

Thanks,

Megan _L

[ant321]

Hi it let's me enter my email address when I register and then ask me to enter a password I have try 4 or 5 different ones and it says it's I can't use them they don't contain my username so God no 

[ant321]

 

[John_GS]

Hi ant321

Thanks for coming back to the thread. Sorry for the delayed reply. I can see from a system check the online account is set up, to confirm are you able to log in freely?

Let me know if you need further assistance.

Kind regards,