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no virgin wall scoket to flat

I order fibre to my flat being assure i have connection to flat. The equitment was delivered but there is no virgin fibre in the flat. i spend over 2 hours on phone waiting , getting cut off and more waiting and etc etc , do i need a home install team? how can i get intouch with them instead of india call center

 

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Re: no virgin wall scoket to flat

Hi tony2311,

 

A belated welcome to the community and to Virgin Media 🙂 We're so sorry for our delayed response from here, and to hear that there was an issue with the installation of your services.

 

Can you please let me know if you were able to get an engineer to come and install one of our sockets? If not, please let me know and I'd love to help.

 

Kind regards,

 

Beth

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