Hi,
I'm awaiting delivery of my broadband equipment today and decided to have a look online at the installation process. I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. I have also checked outside and there is no box either on my property or on my boundary wall. Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. These enter my house via an air brick/vent very close to where they poke out of the ground.
I presume I need an engineer to install the correct socket?
I also presume this will not incur any further costs?
Finally, what is the time scale for an engineer visit?
Thank you