I’ve checked the external box and I’m still sure I’m gonna require an engineer or something because the two wires I need connected to that are cut extremely short and there’s no nearby wall point to put them through safely and the single wire on the wall to the left is the cable installed by vodaphone/ openreach and it’s completely separate and goes through the wall on its own but is a telephone cable wire as opposed to the one I need.
Thanks for your post and welcome to the forums. It's really great having you on board with us in the Community.
I'm sorry to hear that there is no internal wall socket to connect your equipment too. We can certainly get an engineer arranged for you although to do this I will need to confirm some information with you.
I have sent you a private message regarding this and will investigate further once I receive your reply. Just click on the little plum envelope at the top right-hand side of the page to access your inbox. Thanks,
I'm awaiting delivery of my broadband equipment today and decided to have a look online at the installation process. I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. I have also checked outside and there is no box either on my property or on my boundary wall. Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. These enter my house via an air brick/vent very close to where they poke out of the ground.
I presume I need an engineer to install the correct socket?
I also presume this will not incur any further costs?
Finally, what is the time scale for an engineer visit?