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no virgin media wall socket

We have the quickstart pack but sadly cannot get broadband set up and working.

We have a virgin media wall socket with an ethernet port in the wall but no round cable. 

We have tried plugging it into the only box we found it would fit but no luck.

There are multiple different branded wall boxes inside our flat but none seem to be properly connected.

Any advise? We cannot get through to book an engineer on the phone line or help pages.

 

Thank you,

Kirby

 

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Message 2 of 11
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Re: no virgin media wall socket

Could you post pictures of the wall sockets you DO have?

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Message 3 of 11
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Re: no virgin media wall socket

Nothing fits thisNothing fits thisThere is no round socket under thisThere is no round socket under this

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Message 4 of 11
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Re: no virgin media wall socket

So you have nothing like:

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Message 5 of 11
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Re: no virgin media wall socket

We do not. There's a BT openhub ethernet port too but the one pictured is the only virgin media box. We live in a flat which is part of a single house with 4 other flats so it might be that one of the other flats is connected hence us passing the "you're all set up" virgin check but it was never wired into our flat.

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Message 6 of 11
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Re: no virgin media wall socket

Ok, a VM staff member should reply to this thread to arrange an engineer visit.

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Message 7 of 11
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Re: no virgin media wall socket

looking at your image where does the thick white cable that is under the VM phone socked come from and go to - that looks thick enough to be the BB coax - follow that both ways and see where it take you

 


@kirbyp4 wrote:

Nothing fits thisNothing fits thisThere is no round socket under thisThere is no round socket under this


 

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Tony
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Message 8 of 11
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Re: no virgin media wall socket

Those are UK phone sockets and not RJ45 sockets.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
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Message 9 of 11
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Re: no virgin media wall socket

Hi kirbyp4,

 

Thanks for posting and welcome to our community 🙂

 

I'm not able to locate any details for you from your forum information, so I've popped you over a private message to get these details from you. (purple envelope, top right hand corner)

 

Alex_Rm

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Message 10 of 11
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Re: no virgin media wall socket

Hello, 

The thick white cable goes to the round socket in the other picture i posted at one end and the other is not plugged into anything cable.jpg

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