Was sold 100Mb broadband plus phone for £25 a month. Now they are telling me that there is no capacity for a phone so will have to put me on broadband only. No compensation was offered, in fact when I enquired about a discount they told me the price would go up to £29 a month!
When I said I would accept no phone line but only for the original £25 a month I was told this was not possible. I asked to be put through to someone who could do give me the original price (or at least credit my account to make up for it), again not possible. I was given another number to call and wait on hold, only to be told exactly the same thing.
At that point I asked to be put through to cancellations and, surprise surprise it was fixed straight away (by £4 account credit per month).
I found this to be awful behaviour from Virgin (charging more for less service, then 2 different people assuring me there was nothing I could do about it). Posting here in the hope that it helps someone else.Makes me wonder if the whole "phone line capacity" story a scam that most customers will just go along with and end up paying more.