Menu
Reply
Highlighted
  • 7
  • 0
  • 0
Joining in
138 Views
Message 1 of 14
Flag for a moderator

no broadband wall socket

Hello ! I just got a virgin media broadband service and i don't have the right wall socket , tried to get on phone with them but got on hold for almost 2 hours ... 

0 Kudos
Reply
Highlighted
  • 3.44K
  • 270
  • 465
Superfast
132 Views
Message 2 of 14
Flag for a moderator

Re: no broadband wall socket


@flaviussarb wrote:

Hello ! I just got a virgin media broadband service and i don't have the right wall socket , tried to get on phone with them but got on hold for almost 2 hours ... 


Do you have the brown Telewest/VM box on the outside of your home? If you do what's on the opposite side of the wall, inside your home?

0 Kudos
Reply
Highlighted
  • 7
  • 0
  • 0
Joining in
126 Views
Message 3 of 14
Flag for a moderator

Re: no broadband wall socket

Can't see it but this is what i have inside . Have to say that i just moved into this house .

 

 124102484_4752443098130146_6254606737643955603_n.jpg

0 Kudos
Reply
Highlighted
  • 3.44K
  • 270
  • 465
Superfast
121 Views
Message 4 of 14
Flag for a moderator

Re: no broadband wall socket


@flaviussarb wrote:

Can't see it but this is what i have inside . Have to say that i just moved into this house .

 

 124102484_4752443098130146_6254606737643955603_n.jpg


That cable to the right could be the broadband connection. Is it threaded inside and has a copper wire slightly sticking out?

EDIT: Just seen the larger version of the picture. Yes it is the connection you are after, however you need one of these to use the cable supplied by VM:

https://www.diy.com/departments/tristar-data-cable-coupler/571706_BQ.prd 

or

https://www.amazon.co.uk/Connector-Satellite-Female-Coupler-Changer/dp/B00EAMYLHC/ref=sr_1_4?dchild=... 

0 Kudos
Reply
Highlighted
  • 31.3K
  • 1.62K
  • 5.47K
Very Insightful Person
Very Insightful Person
94 Views
Message 5 of 14
Flag for a moderator

Re: no broadband wall socket

you'll need an engineer out to install the cable though the wall is were the box and isolator have been removed

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
Highlighted
  • 7
  • 0
  • 0
Joining in
93 Views
Message 6 of 14
Flag for a moderator

Re: no broadband wall socket

So will only work with the vm cable , tried to use it directly as the last VM guy said , and when i thold him that is not working and after i showed the photo he said that i need the broadband box . 

0 Kudos
Reply
Highlighted
  • 3.44K
  • 270
  • 465
Superfast
88 Views
Message 7 of 14
Flag for a moderator

Re: no broadband wall socket


@apcyberax wrote:
you'll need an engineer out to install the cable though the wall is were the box and isolator have been removed

I've seen it before where the isolator wasn't inside the premises.

I suppose an engineer visit will confirm, however.

0 Kudos
Reply
Highlighted
  • 7
  • 0
  • 0
Joining in
78 Views
Message 8 of 14
Flag for a moderator

Re: no broadband wall socket

so if i buy that will 100% work ?

0 Kudos
Reply
Highlighted
  • 3.44K
  • 270
  • 465
Superfast
76 Views
Message 9 of 14
Flag for a moderator

Re: no broadband wall socket


@flaviussarb wrote:

so if i buy that will 100% work ?


I can't guarentee that as I don't know how your premises is setup.

Did the previous owners use VM?

0 Kudos
Reply
Highlighted
  • 7
  • 0
  • 0
Joining in
74 Views
Message 10 of 14
Flag for a moderator

Re: no broadband wall socket

no idea

0 Kudos
Reply